Terms & Conditions

Making a purchase

Online purchases at Naturalmat take place in a safe environment using the latest security technology to protect all our customers. In order to purchase, users must first register with all necessary information to allow the transaction to be completed and the products shipped. Users also have the option to have their contact details stored for future use and thus to make the process more streamlined when they next make a purchase at Natural Mat. Multiple addresses can also be saved for goods delivered as gifts to any registered user.

We accept credit and debit card transactions for Maestro, Delta, Visa, Mastercard and Solo). On completion of the credit card transaction a confirmation screen will display with a unique reference, plus the system will automatically send an email confirmation to the users email address.

An order receipt email shall also be sent once payment has been taken and you will also be alerted via email when the goods have been despatched from our warehouse.

Delivery Charges

All delivery information can be located here. 

Returns and Exchange Policy

All returns information can be found here

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Credit Card Security

Natural Mat encrypts all credit and debit card information to ensure your transactions are private and protected whilst online with us. We only accept browsers that permit communication through Secure Socket Layer (SSL) technology which means you can not inadvertently place an order through an insecure connection.

If for any reason you are worried about making a purchase online please call us on 1-866-457-3830 where we will be happy to take the order over the phone.


The Natural Mat Company is determined to deliver quality products in the fastest time possible. If for any reason, you are not happy with the goods you have ordered, or you wish to exchange any items, please return them to us within 14 days.

Reaching Us

If you need to reach us, please email us on michele@naturalmat.co.uk, alternatively, you can call on 1-866-457-3830 or write to us at Odhams Wharf, Topsham, Devon, EX3 OPD, United Kingdom